How to Choose a Plumber
You don’t need a plumber everyday, but when a crisis strikes, you’ll want to be ready to do some research in order to hire a good one. Fact is, it’s best to look for a plumber before an emergency occurs so you can make a well-informed decision. Certainly, you will want to get this right the first time out, or you might just face even more serious issues later on. And nothing is more important of course than the security and well-being of your family.
The following are the most important issues you need to look into before deciding which plumber to hire:
Length and Depth of Experience
There are many enthusiastic and promising new plumbers out there, but if you don’t want to take a risk, you’re better off hiring someone who’s been in the business for a minimum of five years. The fact that they were able to handle the competition for such a period of time, proves that they’re doing it right. More experience means more knowledge as to how to tackle certain situations that may leave any newbie at a loss. Experienced plumbers can probably provide higher quality service as well, especially in terms of warranties.
Plumbers are required to have a state license before they can practice professionally, and the same is true for all subcontractors and apprentices. A license will not guarantee that the plumber is good, but it will assure you that they have been properly vetted and that you will have a forum in case things don’t work out as planned.
Before you hire a plumber, check that they have liability and workman’s compensation insurance. There are even states in which plumbers need bonding, so be sure to check on this. Again, insurance is no guarantee of a plumber’s abilities, but it does show that in the event of accidents leading to injury or property damage, you will be protected.
This step can prove to be crucial. Remember, these people are going inside your home. Ask them for a list of at least three former clients and their contact information. If they can’t do that, take it as a sign that they’re not being honest with you (and you know what to do).
Customer service is no more than the manner in which a company deals with its customers. Ring them yourself and observe the way they answer your questions. Read reviews online and make sure you ask about this when calling references. When you read those reviews, keep to popular websites however – marketing websites can be full of biased or fabricated testimonials.